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Kingsdown Sleep to Live 500

I have degenenerative disc disease, peripheral neuropathy and fibromyalgia. I was seeing a pain management specialist and he referred me to orthopedics for evaluation of back pain. Knowing, back surgery is immenent and I needed a new mattress, I started my research. I found store near my home that sells these mattresses. So, I go down and get my body tested for the matress PERFECT FOR ME!I followed all the directions and in a couple of years it began to sink in the middle. When you are lying on it and roll into the crater it feels a heck of a lot deeper than 1 1/2's. I notified the company and was sent a Warranty Kit to take measurements of the sagging. I completed it all and sent it back. About 60days later I received my rejection letter stating the sagging is not to the point of 1 1/2" that was july 20,2010. So, I continued with my fusion of L5-S1 on 10-5-10.

I recovered from back surgery on that very uncomfortable
mattress. So, after I recovered thought I would attempt it again. I requested the Kit and once again the sags are not the required level, so I did not resubmit.

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Jun 08, 2017
Contact Kingsdown directly in NC
by: Anonymous

Usually local dealers don't want to deal with warranties. Contact them directly and they will ask you to look at the tag on your set & submit a claim. They should send out a locally hired technition to do the test. Make sure the mattress is clean and has no stains otherwise the warranty is nil. Good luck!

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