NATURA ECO HAVEN TOPPER

by Justyna
(Toronto, Canada)

I received my topper through a retailer in 1.5 weeks after placing the order. The tag on the futon showed that it was made just 3 days prior to when I received it while the rubber was poured into a mold a week earlier.

Anyway, the workmanship seemed rushed. There were threads loose in 4 or 5 places as well as a thread being totally pulled out of a 3 inch section near one of the corners. I sewed it up myself because I did not want the headache or the cost of having to ship the cover back, etc..

I found the quality sub par to what I expected for such an expensive topper. I thought the 32 oz wool would have some effect on the cushiness of it, but it doesn't. Plus the rubber is a touch firmer than what I expected but hopefully I'll be able to work it in over time.

Moreover, the rubber bunches up, or creates a wave, inside the cover, as if it's just a bit too large & has to be smooshed in. So I'm not sure if the cover was sewn too small or the rubber insert is too large - one would think such a thing would be standardized.

I can't stand that Natura and the retailer have a no refund policy for these things. That shows a disregard for customer satisfaction - so buyer, beware.

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