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Serta Island Tropics Mattress

by Anonymous
(Georgia)

We bought Serta Island Tropics (full) from Rooms To Go couple of weeks ago for our 3 year old. On the first night it was noticably sagging in the middle and has become worse each day.


We immedietly contacted Rooms to Go and service technician came out and stated that there was visible 1 inch sag in the middle, without anyone on the bed.

He left and week later we are still waiting to hear if the mattress is going to be replaced.

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Worst Mattress Ever

by Angry consumer
(Sarasota)

We bought the queen island tropics mattress Serta from rooms to go and are extremely disappointed. It is sagging and sliding off the box spring. We have only had it six months. A mattress should last at least ten years. Rooms to go policy is that they come out and measure the depression. How stupid. If a consumer is completely unhappy with their purchase, any reputable company should make it right. Do not buy this mattress! Rooms to go has it on sale all the time. And it won't be easy to return if they even return it.

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My Overly Cushiony Queen Size Serta Plush Mattress

by Cheryl
(Tulsa)

The mattress I sleep on is a Serta plush mattress, and it is moderately comfortable for me. I wish I had a firmer mattress though, because it’s very difficult to fall asleep on an overly cushiony mattress in my opinion.

It also slides a lot on the box spring, so after a few days worth of getting in and out of bed, the mattress will actually slide a few inches to the left or right, and I’m always pushing it back in place. It’s a queen size, and I like that I can stretch out on it when my partner is not with me.

I also love that I cannot feel the springs in my bed, like previous beds I’ve owned. I bought it about a year ago, at sears, along with another mattress for my niece. Although it was approximately 600$, I was willing to pay because I desperately needed a mattress for my queen bed frame. I had found other, firmer, options but they were very pricey, well out of my budget zone.

I think the twin size mattress I bought along with mine is more comfortable, even though it is a pillow top, it feels firmer than mine. In the future I would like to get a new mattress, or even a new bed completely, I think a king size would fit me and my partner better. Hopefully, Ill get a mattress like the twin I have, one firm enough to be comfortable.

I would also like to maybe get that mattress that you set the firmness settings for, but realistically it is way to expensive, just like that Tempur-Pedic bed I always see on TV. I don’t know much about mattress as for as brand names go, so when I buy a new one I suppose ill be open to any brand. This is the first mattress I’ve ever bought, having moved out of my parents house.

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Don't buy this - a ripoff

by Dan
(San Diego, CA USA)

I bought a Serta "Suite Dreams" from Hilton to Home and found it the most uncomfortable mattress I've even slept on. Worse, the company refuses to make any exchange or refund, so I've been completely ripped off for $1,700 and now must buy another mattress in order to get any sleep. DO NOT BUY a Serta mattress and certainly DO NOT buy from HILTON TO HOME.

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