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Will Never Buy Another Simmons Mattress Again

by Cathryn K.
(Caldwell, Idaho)

My husband and I bought a Simmons Beautyrest mattress after much research. We have had it now for 2 1/2 yrs. and right after the first yr. we felt like we were laying in a ditch. It got worse and worse and now we are taking turns sleeping on the couch.


We decided to turn to the Simmons company for our 10 yr. warranty and they sent a man from a company that checks out the mattress and after his report was sent, we got a letter saying that they are sorry but they do not feel to replace the mattress at this time. Unbelievable!

I have in the past 1 1/2 yrs. have had many many back problems, from waking up in the morning and can't hardly walk or twist or turn, to out and out just pain in my back when I do anything. I went to the doctor and they did x-rays on my spine and it now shows bone spurs and my lower back needs decompression from the Chiropractor.

I went to the Chiropractor for awhile and it helped a little but had to purchase an inversion table. and all this costs money. In the meanwhile, I am not sure if any of it is helping because I am waking up on this terrible bed that cost us about $1,700.00 and we don't have the money to replace it.

I am very disappointed in this product and also the way Simmons have just brushed us off. I have never had to use a warranty before, but I want to know.....Why are they worth it, if you can't use it anyways....Especially under these circumstances.

Now I have medical problems and am trying to get my back straight and I still have a lot of my life to live and don't know where to turn if Simmons won't help.....I will NEVER buy another Simmons mattress or product again....If they can't live by their warranty, then what is the point of having a warranty!!

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Started To Develop A Hump In The Middle After Six Months

by Sue
(Reading, Pa)

Oh my God. Run fast for the door and don't look back. We bought this queen sized beast three years ago for over a thousand dollars.

It replaced a relatively cheap $400 mattress that was ten years old. After about six months this thing started to develop a hump in the middle and feels like it is shoving you off the edges of the bed. I only weigh 125 pounds and my hubby is not a large man.

I called the store where I bought it and they sent out a guy to measure. It was 1/4 inch from being what they considered "defective". Simmons would not budge on this. So essentially it has cost us 500 a year to try and sleep on their really crappy bed.

Went back to the store today and they assured me they were going to make it right. Like I said- run- this mattress is torturous. Not Simmons- the store- is helping us.

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Worst Bed I Have Ever Owned In My Life

by Steve W.
(Knoxville, Tennessee)

This is ABSOLUTELY the Worst bed I have ever owned in my life! There was a contest on the radio here in Knoxville Tennessee last December and the station gave away 12 new Simmons Beautyrest Rachel Plush Mattress and box spring sets. We won the 11th and we were ecstatic and couldn't wait to get them home!

We went immediately to the mattress store to pick them up. Loved the way they looked and thought we would be in heaven. We now sleep in Hell, within about 4 months the bed has caved in and is virtually un-sleepable!

These beds are not flipped but rotated every so often. NoW I'm a good size guy going about 6 '4 255lbs and within a week of me sleeping on one side it indents about 3 inches down to the spring/coils and is impossible to sleep on.

So we rotate the mattress and within a week the other side is the same. The store said they would check it but there would be a $35.00 trip charge to look at it and another $40.00 to remove it and deliver another.

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Simmons Beautyrest Castleton King Ultra Plush

by Kathy
(Granada Hills, CA)

When I laid on it in the store, it felt so soft and plush. This was what I needed. The salesman said this model would be best for me because I am a side sleeper. I can only say, I feel like I am sleeping on a board. There is nothing soft or plush about it. I have back problems, and when I wake up in the morning, I ache all over. I am fed up. Whenever I buy a mattress, I am told that it has to break in and give it about 2 months. This is the third mattress I have bought at Macys over the years. Each time I spend more money, and it is always the same story. I am a glutton for punishment and stupid.

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Simmons Beautyrest Spa Collection

by Eliza
(Houston TX)

When we first purchased this mattress we were happy. It was comfortable, and we slept like babies. After only a year with this mattress I started having back pain, I thought "I just had a baby, or its maybe I hurt myself at work... endless reasons for my back problems.

I started taking care of myself and went to a massage therapist, I felt great. after only 5 days I was having excruciating back pain, I decided to sleep in the guest room. After going back to sleep on my bed, I noticed the awful back pain was back.

I mentioned it to my husband and he said he was having the same issue. We are GETTING RID OF THIS MATTRESS!!! NEVER AGAIN!

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