Shocking product sold using a proprietary computer selection system called 'sleep to live' which locks you into the kings down brand only to the exclusion of all other brands. The 'my side' warranty is worded so it is impossible to get a refund even if the computer system 'chooses' an entirely unsuitable mattress.
We purchased a kings down costing $6000 plus bedding and it has a hump,a slant and smells. It causes back and neck pain and the warranty is useless. We asked the retailer and the manufacturer what is the definition in the warranty of the term 'major defect's they said they only refund if the mattress has a major defect but they won't tell us!
After five months of arm/back/neck pain,sleepless nights, one replacement,countless emails we are sleeping in our kids beds and can't get our money back as they will not honour the warranty.
We tried to reason with the franchisee, which didn't work, tried to communicate with the franchisor but they will not talk or sisten or inspect the mattress.
The retailer will replace it a third time but thats useless as we will end up with another dud and we will not be bullied by the thuggish franchisor and shifty retailer any further.
They will not honour the warranty as it seems their view is that ..being unsatisfactory for the purpose it is purchased for .ie.a good nights sleep...is not a 'mafor defect'..Who decides what is a major defect...the retailer and properly the computer that sold us the dud in the first place...convenient isn't it!
Comments for Kingsdown Sleep To Live My Side Series 8
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